frequently asked questions

faq

We’re here to take you on the journey with us and fill you in on answers to top questions. Feel free to contact us at hello@hyooba.com if you’d like to submit a question to be featured here.

  • We use Stripe, a trusted and secure payment processor used by millions of businesses worldwide. When you check out, your payment details are encrypted and processed through Stripe’s secure system. This means we never store or have access to your credit card information.

    Stripe is PCI-compliant, which means it meets the highest security standards to protect your data. You can shop with confidence knowing your information is safe and your transaction is handled with care.

    Still have questions? Feel free to reach out, we’re happy to help!

  • Check out our return policy here.

  • Don’t worry! Rest assured, you do have a hyooba product. We are constantly looking at ways to improve our brand and adding custom labels is on our list to bring you that reassurance. We are researching the most sustainable and economical way to do this.

    In the fashion industry, many sellers pass a fee onto consumers for custom labeling. We have opted at this time not to add custom labels to our products. This reduces waste by avoiding the energy consumption and materials that go into labeling our products. It also allows us to keep cost down for our customers. We will be adding custom labels when we are able to find a solution that works well for people, planet and price.

    Hyooba designs, sources and tests all the products we sell. What you will find is a tag from our hand-selected partners that manufacture the hyooba shirts. We are huge fans of these manufacturing brands and hope you will be too.

  • Every hyooba purchase is made-to-order. We are founded in Seattle, WA, and we partner with various facilities in the U.S. that print and ship your order based on the location closest to where you place your order. 

    Each shirt is labeled individually with the country of origin for fabrics.

  • If you don’t see your size, we are out of stock of that item. Send us a message at hello@hyooba.com, and we can check into the restock timing for you!

  • All U.S. shipping is free! Check out our shipping policy page here.

  • Yes! Hyooba is a registered LLC and a small business based in Seattle, WA. We take pride in running an honest and transparent brand, from the quality of our products to the security of your orders. All payments are securely processed through Stripe, and we provide order tracking so you’re always in the loop.

    If you ever have questions, concerns, or just want to say hi, we’re always here to chat! Emailing us at hello@hyooba.com is the quickest way to get in touch.

  • We currently work with production partners that help us manufacture our products. These partners were carefully selected as those who best meet our quality control and sustainability standards.

    We are founded in and run our business from Seattle, WA, USA where we design, source and test our products. From there, our production partners help manufacture our products and ship from their facilities closest to your location. We are committed to transparency. Please reach out to hello@hyooba.com with any questions or to let us know if you are interested in us sharing more about our production facilities!


  • If we had a technical pronunciation it would be hue-buh. But if you want to say h-yoo-ba or who-bah or HI-yooooo-bah! Those all work cause we don’t want to put you in a box…unless it’s eco-friendly.

    Learn more about the meaning of hyooba here.

  • Hygge (hyoo-guh) is a Danish principle that centers on a life free from frustrations or worries. A life surrounded by simple pleasures and creating coziness wherever you are.

    Fun fact: the phonetic pronunciation of hygge inspired our brand name!

  • December 5th is the last day to place an order to arrive by Christmas 2024.

    All shipping times are estimates not guarantees, but every order comes with order tracking to keep you in the loop!